Frequently Asked Questions
Everything you need to know about our artisan-made home goods.
What makes your products different from other home retailers?
We partner directly with master artisans around the world to create exclusive, limited-edition collections. By bypassing middlemen, we provide high-quality, handcrafted goods at more attainable prices while ensuring fair wages for our partners.
How long will it take for my order to ship?
Standard orders typically process within 1-2 business days. Shipping times vary by location, but most domestic orders arrive within 5-7 business days. You will receive a tracking number as soon as your package leaves our warehouse.
What is your return policy?
We want you to love your space. If you are not completely satisfied, we accept returns on most items within 30 days of delivery. Items must be in their original, unused condition and packaging.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working hard to expand our global reach to bring artisan-made goods to more countries in the near future.
How do I care for my textiles and furniture?
Each product comes with specific care instructions on its label and product page. Generally, we recommend professional cleaning for our hand-knotted rugs and delicate washes for our organic cotton and linen bedding.
Are your products ethically made?
Yes, ethical production is at the core of everything we do. We are committed to fair trade standards, ensuring all artisans work in safe environments and earn wages that support their families and communities.